Customer Service

GMI® is second to none in Customer Service. Any questions you have will be quickly answered by our friendly staff. Call or email any time! WE ARE NOW OFFERING $5.00 SHIPPING TO THE LOWER 48!!!!!!


Customer Service
GMI®

P.O. Box 445
2671 Owingsville Road
Mount Sterling, KY 40353
Toll Free: (877) 242-8392
Phone: (859) 497-0058
Fax: (859) 497-0409

Customer Service custserv@gmigates.com

Please see below for some of our most common Customer Service questions:

Shipping

Your shipping charges can be selected and will be calculated according to "ship to" address during the check out process. Charges will be added to your order and can be viewed before confirming your order. Most orders will be delivered within 5 business days. Please provide us with a physical shipping address so your order will not be delayed. Please contact custserv@gmigates.com for questions or concerns about shipping. We are now offering $5.00 Shipping to the lower 48!!!!!

Warranties

GMI® guarantees their products for a period of one year against defects in material and workmanship. During the warranty period, the customer can return the product directly to us for a replacement. Any missing hardware will be replaced at no charge to you. Additional replacements hardware can be purchased on our website.

Any customer modification to the original product will void the Manufacturer’s Warranty.

Return Policy

We are committed to your satisfaction. We are sure that our products will exceed your expectations of high quality and workmanship.

In the event of product defect or damage, please call us. Your product will be replaced at no charge to you. A "Call Tag" will be issued for the return of the product to us, at no charge, and a replacement will be immediately sent out. Products must be returned in unused, delivery condition If a replacement product is not desired, a full refund will be issued upon GMI’s receipt of the defective product. Please inspect the product carefully upon receipt. If the item delivered to you has been damaged in during shipping, please do not accept it from the shipper. Contact us about your order and we will send a new product to you immediately.

In the event of a return, on the basis of incorrect size, user damage or general dissatisfaction with the product, a refund will be issued, less a 10% restocking fee(shipping and handling charges will not be refunded) and return shipping will be paid by customer. Before returning merchandise, customer must contact GMI with proof of purchase and reason for return. You can then simply return the product with a copy of your invoice. All returns to GMI must have been purchased thru GMI or GMI website. Products purchased thru an on-line vendor, or at a GMI authorized retailer must be returned thru the channel from which they were originally purchased.

All returns and refund requests must be accompanied by proof of purchase, Cancellations on GMI orders are subject to a 10% service charge if order is cancelled after 24 hours.

Order Support

All questions on your order can be directed to custserv@gmigates.com or you can call 877-242-8392, Monday-Friday, 8-5 EST.

Product Support

If a customer is having a problem using or installing the product, and needs assistance, we offer customer support Monday-Friday 8-5 EST. Our customer service number is • 877-242-8392, or you can email us at custserv@gmigates.com.

Product Disclaimer

GMI, their dealers, retailers, and distributors are not responsible for any use or misuse of products other than the stated and intended use. Please follow instructions carefully when installing and using your product.

Manufacturer’s Rights

Manufacturer has the right to increase prices depending on increased cost for raw goods manufacturer used in the production of manufacturer’s goods.

Who Do I Call?:


Customer Service & Order Fulfillment
Sarah Cornett- custserv@gmigates.com

Engineeringb>
Daryl Eason – engring@gmigates.com

Product Information & Installation
Daryl Eason- engring@gmigates.com

Marketing
Doug Gessford- sales@gmigates.com

Retail Placement & Sales
Doug Gessford- sales@gmigates.com

Accounts Receivable
Carol Gessford- acct@gmigates.com